Melbourne location
Emergency Make-Safe in Melbourne CBD
CBD incidents often involve multi-level buildings, building managers and restricted access. A fast make-safe starts with knowing who can let us in and where we can park, unload and work.
Property types you may deal with in Melbourne CBD
Depending on the site, you may be dealing with high-rise apartments, mixed-use towers, office floors, ground-level retail and laneway premises. Each has different responsibility lines between owners corporation, building manager and tenant.
Access and building considerations
Many buildings have security desks, lift bookings, loading dock procedures and induction requirements. Confirm building manager contacts and any after-hours access protocols before attendance. Laneway frontages can limit equipment staging.
Logistics and planning
Parking and loading may be restricted, so tell us about loading docks, permits and street conditions. Where work could affect pedestrians below, such as glass or façade hazards, the building may need to arrange cordoning.
Common make-safe situations
- Water travelling through levels from a lot or riser
- Shopfront or ground-floor glazing damage
- Break-in or forced entry to commercial suites
- Vandalism to laneway doors and roller shutters
What we need from you
- Street address, unit or level and building access instructions
- Who is authorising the work and their contact details
- A short description of the hazard and any photos you can safely take
- Insurer or claim details if you have them
Frequently asked questions
Who do I contact for building access in a CBD tower?
Usually the building manager or concierge, subject to the owners corporation. Have their after-hours contact ready.
Can you work in laneways?
Often yes, subject to space and safety. Tell us about narrow access, bins or restricted vehicle entry.
Do you cover the Melbourne CBD?
We dispatch across greater Melbourne, including the Melbourne CBD. Call 0434 774 671 or lodge online with the address and we will confirm the practical next step. We do not promise specific arrival times.